Refund policy

We have one day return policy, which means you have 24 hours after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.


To start a return, you can contact us at support@vetements.style 

 

Unfortunately, we cannot accept returns on sale items or gift cards.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@vetements.style 

Unacceptable Disputes:

VETEMENTS shall reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:

  • The end customer does not like the product;
  • The product description is not true;
  • The smell of the product is unusual;
  • The end customer ordered the wrong item or SKU;
  • The end customer provided the wrong/insufficient delivery address;
  • The phone number was missing;
  • The end customer refused to receive the package for no reason;
  • The order is to be delivered to remote areas or PO Box addresses.
  • The gift card not use for long periods;
  • The customer dose not responded;


Damaged/Incorrect Items:

Upon receipt, if the customer finds out that products are damaged or incorrect, the customer should contact our customer service and submit a refund/reshipment request within 24 hours with valid proof (photos or videos of products received that clearly indicate the problem, shipping slip, and barcode).

  • If the product is incorrect or destroyed, which is VETEMENTS is responsibility, the customer can get a full refund;
  • If the package is severely damaged, the customer can get a full refund or request reshipment;
  • If the package is partially damaged (except for slight deformation or minor scratches), the customer can get a partial refund.

If the proof examined by VETEMENTS doesn't indicate the problem clearly, the proof is deemed invalid, and VETEMENTS has the right to reject the customer's refund/reshipment request.


Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if items is being shipped into the European Union, you have the right to return your order within 3 days. As above, your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. we will also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded in our card store within 3 business days.
If more than 15 business days have passed since we’ve approved your return without any refund, please contact us at support@vetements.style